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    Gruvi Documentation

    Guides, tips and answers for getting the most out of Gruvi.

    Most viewed

    Getting StartedYour first day: replying to a customerRead
    Chloe, Your AI AssistantMeet Chloe: what your AI agent doesRead
    ChannelsOverview of channels: Live Chat, Email, WhatsApp, TelegramRead
    The Empathy EngineWhat the empathy engine isRead
    Rules & AutomationsHow to build a rule by describing itRead
    Keyboard ShortcutsThe command paletteRead

    Browse by topic

    Set up

    You cannot receive a message until this is done.

    Start here

    Getting Started

    Set up your workspace and send your first reply.

    Start here

    Channels

    Live chat, email, WhatsApp and Telegram in one inbox.

    Start here

    Team & Workspace Settings

    People, permissions and workspace configuration.

    Handle conversations

    The daily job.

    The Inbox

    Find, filter and prioritise every incoming thread.

    Working a Thread

    Everything you do inside a single conversation.

    Keyboard Shortcuts

    Work faster without reaching for the mouse.

    Thread Details & Customer Context

    The context panel that tells you who you are talking to.

    Customers & Companies

    Profiles, properties and bulk imports.

    Put Chloe to work

    The two halves of the AI, then everything that shapes them.

    Chloe, Your AI Assistant

    Your AI teammate: what Chloe does and how to steer her.

    The Empathy Engine

    How Gruvi reads and uses customer sentiment.

    Knowledge Sources

    The material your AI answers from.

    Training & Improving Chloe

    Teach Chloe your tone, rules and best answers.

    Escalations & Human Handoff

    When AI steps back and a human steps in.

    Skills & Integrations

    Let Gruvi take action in your other tools.

    Automate and measure

    Once it is all running.

    Rules & Automations

    Set up rules, and see what Gruvi already automates for you.

    Insights & Reporting

    Measure response times, CSAT and AI performance.

    Can't find it?

    Ask in the chat. Chloe reads it first, and a person replies pretty fast.

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