Getting information into Gruvi is a wizard that walks you through it. The only real decision is where the information is coming from.

The three ways in

Import website: Scan your site and turn its pages into articles.
Upload document: PDF, CSV or other files your agent should know.
Write an article: Create one from scratch in the editor.

All three start the same way: Knowledge Sources in the sidebar, then Add knowledge source.

Scanning your website

The fastest way to go from nothing to something. Gruvi looks at your site, finds pages worth learning from, and turns them into articles.

1Open Knowledge Sources and click Add knowledge source.
2Choose Import website.
3Enter your address and click Check website.
4Wait while it finds and reads your pages.
5Review what it found, and publish the articles you want Chloe to use.

The wizard tracks its own progress, so you can see where you are: content, website, sync, publish, review, done.

Review before publishing rather than accepting everything. A marketing site is full of pages that make poor support answers, and one confidently wrong page will be cited hundreds of times.

Uploading documents

For information that is not on your website: internal policies, a price list, a product manual, a spreadsheet of specifications.

Upload the file and it becomes an article Chloe can use. This is the right route for anything your team already maintains as a document.

Anything you upload can end up informing a customer-facing reply. Do not upload documents containing internal commentary, unannounced pricing or anything you would not want paraphrased to a customer.

Writing an article yourself

The most precise option, and the one worth using for anything that matters.

Writing directly means the article says exactly what you want, in the shape Chloe finds easiest to use. It is also how you close a gap. There, Gruvi will draft the article for you from the conversations that exposed it.

Write for the machine, not for a reader. Short, factual sentences work better than prose: "The free plan allows 2 documents per month with unlimited participants per document" beats a paragraph about how generous the free plan is.

Which to use

Starting from scratch: Scan your website. Something is better than nothing, and it takes minutes.
The facts exist in a document: Upload it.
The facts exist only in someone's head: Write the article. This is usually the highest-value knowledge you have.
Customers keep asking something you cannot answer: Close the gap, which drafts the article for you.

Keeping a scan current

A website scan is a snapshot. Change a price on your site and the article Chloe learned from still says the old one until the source is synced again.

You can tell how current things are from the sync line on What Chloe knows. If you changed your site recently and that still shows a date from before the change, she has not caught up.

Put a note in whatever process changes your prices or policies: change the site, then re-sync the source. It is the single easiest way to stop Chloe confidently quoting last quarter's numbers.

Integrations coming soon

Direct connections to Notion, Zendesk and Intercom are marked coming soon in the wizard, along with others.

Until they land, the route from those tools is to export what you need and upload it. ---

Adding sources: website scan, uploads, or writing articles