What is help desk software?
Help desk software turns every incoming customer request into a ticket, in one shared queue, so nothing lives in an individual's inbox. It handles the tracking (who owns this, what state is it in, how long has it waited), the history (what did we tell this customer last time), and the self-service layer (help articles that answer the question before it becomes a ticket).
Gruvi is a help desk built for teams who want that without the enterprise setup project. Email and web chat are live in about five minutes, the AI learns from your own website and knowledge base, and every plan includes unlimited agents.
What you get with Gruvi
Shared ticketing inbox
Every email, web chat, WhatsApp, Telegram and Facebook message lands in one queue your whole team works from. No forwarding, no shared mailbox chaos.
Ticket routing & assignment
Assign to yourself or a colleague, group related reports into a single incident, and keep internal notes on the thread instead of in Slack.
AI that answers, not deflects
Chloe learns from your own knowledge base and website, drafts replies for your agents, and can resolve routine requests on their own when you allow it.
Customer context on every ticket
Order history, previous conversations and sentiment sit beside the reply box, so agents open a ticket already knowing who they are talking to.
Knowledge base that stays fresh
Point Gruvi at your site and it scans and re-syncs your help content, so both your customers and your AI are reading the same, current answers.
Unlimited agents on every plan
Seats are never metered. Add the whole company as watchers or agents without changing what you pay.
See the detail on the multichannel support inbox, the AI chat agent and the knowledge base.
Help desk pricing without the per-seat tax
Most help desks charge per agent, then charge again for AI, often per resolution, so the bill moves with your ticket volume. Gruvi charges a flat monthly price with unlimited agents and AI included from the entry plan: free to start, then $49, $149 or $299 a month.
Switching from another help desk
Already on Zendesk, Intercom, Freshdesk, Desk365 or Chatbase? We publish an honest comparison for each, and our team will migrate the data from one workspace, test it, and help you reconnect your channels.
Help desk software FAQs
What is help desk software?
Help desk software collects customer requests from channels like email, live chat and messaging apps into a single ticketing system, so a support team can track, assign and resolve each request in one place instead of across personal inboxes. Modern help desks such as Gruvi add AI that drafts or resolves replies, plus reporting on volume, response time and customer sentiment.
What is help desk software used for?
It is used to log every customer request as a ticket, route it to the right person, keep the whole conversation history in one thread, publish self-service help articles, and measure how quickly and how well a team responds. It replaces shared mailboxes and spreadsheets once a team handles more requests than one person can remember.
How do you choose help desk software?
Start with the channels your customers actually use, then check how the vendor prices seats and AI. Per-agent pricing punishes you for giving colleagues visibility, and per-resolution AI billing makes your monthly cost move with your ticket volume. Also test setup time, how the AI learns from your own content, and whether the vendor will migrate your existing tickets for you.
How does help desk software reduce support costs?
It removes duplicated effort: requests are deduplicated and grouped, common questions are answered by self-service or AI, and agents stop re-reading history because context sits on the ticket. With Gruvi, unlimited agents and flat monthly pricing also mean the cost of adding people or resolving more conversations with AI does not scale with your team.
Is Gruvi a full ticketing system?
Yes. Gruvi includes full help desk and ticketing (statuses, assignment, internal notes, incident grouping, SLAs and reporting) alongside the AI agent and knowledge base.
How long does Gruvi take to set up?
Email and web chat can be connected in about five minutes. Adding your website as a knowledge source and connecting further channels takes a little longer, and teams switching from Zendesk, Intercom or Freshdesk can have their existing data migrated by our team.
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