What is Chloe?
Chloe is Gruvi's built-in AI support agent: a smart, conversational agent that handles customer questions automatically, drafts replies for your team, and knows exactly when to hand off to a human. Chloe is not a generic chatbot, and learns directly from your website, your policies, and your company knowledge, so every reply feels on-brand and accurate.
Chloe is always on, in your inbox, watching every conversation, ready to reply the moment you need them.
Set up Chloe in 3 steps
01
Give Chloe a personality
Choose a name and tone, from purely technical to fully empathetic, with a live preview showing exactly how Chloe will sound.
02
Connect your knowledge
Point Chloe at your website URL or even a PDF file. Chloe scans it and extracts your product and policy pages, and refreshes them every day. No manual copy-paste.
03
Choose a mode and go live
Pick Autopilot, Co-pilot, or Off. Chloe appears instantly in every conversation. You can change mode any time.
What Chloe just learned
Want to train me on this information?
AI Modes: you're always in control
Switch Chloe's mode in one click. Every mode gives you a different level of AI involvement, so you can start cautiously and ramp up with confidence. Every AI action is logged so you know what happened.
| Mode | What Chloe does | Best for |
|---|---|---|
| Autopilot | Replies to customers unassisted. Escalates to your team when unsure. | High-volume teams ready for full automation |
| Co-pilot Recommended | Helps when you ask. Drafts replies, slash commands, and operator chat stay available. | Teams getting started with AI |
| Off | No AI anywhere. Full human control. | Sensitive accounts or manual workflows |
Smart escalation: Chloe knows the limits
Write your escalation rules in plain English. Chloe reads them in any language your customers write in. When a rule matches, Chloe stops replying, leaves a draft for your team, and flags the thread, automatically.
Security disputes
Chloe detects issues that can impact privacy, security & fraud. Chloe hands off to a human immediately.
Legal threats
Any mention of legal action is instantly escalated to a human agent.
Frustrated customers
Chloe reads frustration in the conversation and brings your team in.
Account closures
Deletion and closure requests are too important for AI, so Chloe routes them to you.
Chloe in every conversation, one click away
Chloe sits in a small notch above the reply box in every thread, with the status right there: ready to draft, drafting, or paused. Open it and Chloe drafts a reply from the conversation and your knowledge, writes a handoff note for a teammate, or does whatever you ask. You read the draft, insert it, and send. Nothing goes out without you.
Reply to customer... (/ for Chloe, # for replies and shortcuts)