1. Human Empathy Engine
With over 20 years of customer support experience, we know that AI annoys people when it just doesn't 'get' them. That time they had a bad experience last week? AI doesn't care. That time when they stayed a loyal customer 10 years ago? AI doesn't know.
Our empathy engine changes that. By plotting historical data, Gruvi gives both human and AI support agents a new superpower: predicting your customer's response based on their experiences. This means fewer irritated customers, and AI that will genuinely help them.
Past experiences inform every reply
so customers feel understood, not processed
2. Easier to use
Most support tools feel like enterprise software from 2012: endless settings, confusing inboxes, week-long onboarding. We threw all that out.
Gruvi is opinionated, clean, and obvious. If you can use email, you can use Gruvi. Plug in your channels, invite your team, you're live.
5 minutes
from sign-up to first reply
3. Better AI
We said it, and we benchmarked it. In over 60% of cases, Gruvi's AI answered customer questions more effectively than the competition.
Chloe reads your docs, your policies, your past tickets, then writes replies that actually sound like your team. Not a generic chatbot.
Effective answer rate
Blind benchmark across common support queries.
4. Fairer pricing
Most helpdesk software charges per user. Then they charge extra for AI. Then again for integrations. Then again for the "growth" tier. It adds up fast.
We don't. Unlimited users on every plan. AI included. You pay for the volume of tickets you handle, nothing else.
Unlimited seats. One flat price.
Invite your whole team. We won't punish you for growing.