$49
vs
$99$149
Best for
Small teams
Growing teams
Human seats
Unlimited
Unlimited
Threads / month
400
1,000
Free trial
14 days, no card
14 days, no card
Unified multichannel inbox
Email channel
Customizable live web chat widget
Voice notes in replies
Attachments
Internal notes
Canned replies
Business hours / holidays
Brand color / logo / white-labelled widget
Team notifications: in-app, email digest, browser
Team notifications: Slack & Telegram
WhatsApp Bot for Customers
Telegram Bot for Customers
Facebook/Instagram messaging
Thread labels & properties
Auto-assignment (route to team/teammate)
SLA policies (response & resolution targets)
Escalation steps (overdue → escalate)
Incident & Problem grouping
Auto grouping of incidents
Broadcast messages about major incidents
CSAT ratings
Send & resolve / send & close / undo send
Chloe AI chat (auto-reply + co-pilot)
Training & knowledge-gap detection
Customer sentiment monitoring
Auto thread summaries
Auto-translation of customer messages
Insights: response/resolution times, CSAT
AI performance reporting (resolved/assisted)
Auto-grouped common topics
Common frustrations (negative-tone flagging)
Kudos (5-star customer quotes)
Skill store access
Advanced automations (HubSpot, Jira, Shopify and more)
Custom AI skill builder
Public knowledge base
Advanced analytics
Concierge migration service
Custom knowledge base design
API access
Custom / build-your-own skills
Custom MCP integrations
Priority support & custom limits
Thread limits apply to AI-assisted conversations only. Your team can keep handling threads manually at no extra cost. Enterprise plans get custom limits, priority support and custom integrations.
Plans
Best for
Trying Gruvi
Small teams
Growing teams
Scaling businesses
High volume
Human seats
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Threads / month
100
400
1,000
3,000
Custom
Free trial
None
14 days, no card
14 days, no card
14 days, no card
None
Unified multichannel inbox
Custom
Email channel
Custom
Customizable live web chat widget
Custom
Voice notes in replies
Custom
Attachments
Custom
Internal notes
Custom
Canned replies
Custom
Business hours / holidays
Custom
Brand color / logo / white-labelled widget
Custom
Team notifications: in-app, email digest, browser
Custom
Team notifications: Slack & Telegram
Custom
WhatsApp Bot for Customers
Custom
Telegram Bot for Customers
Custom
Facebook/Instagram messaging
Custom
Thread labels & properties
Custom
Auto-assignment (route to team/teammate)
Custom
SLA policies (response & resolution targets)
Custom
Escalation steps (overdue → escalate)
Custom
Incident & Problem grouping
Custom
Auto grouping of incidents
Custom
Broadcast messages about major incidents
Custom
CSAT ratings
Custom
Send & resolve / send & close / undo send
Custom
Chloe AI chat (auto-reply + co-pilot)
Custom
Training & knowledge-gap detection
Custom
Customer sentiment monitoring
Custom
Auto thread summaries
Custom
Auto-translation of customer messages
Custom
Insights: response/resolution times, CSAT
Custom
AI performance reporting (resolved/assisted)
Custom
Auto-grouped common topics
Custom
Common frustrations (negative-tone flagging)
Custom
Kudos (5-star customer quotes)
Custom
Skill store access
Custom
Advanced automations (HubSpot, Jira, Shopify and more)
Custom
Custom AI skill builder
Custom
Public knowledge base
Custom
Advanced analytics
Custom
Concierge migration service
Custom
Custom knowledge base design
Custom
API access
Custom
Custom / build-your-own skills
Custom
Custom MCP integrations
Custom
Priority support & custom limits
Enterprise
Custom
Thread limits apply to AI-assisted conversations only. Your team can keep handling threads manually at no extra cost. Enterprise plans get custom limits, priority support and custom integrations.