Three settings shape how Gruvi looks, when it thinks you are working, and how it reaches you. None of them takes long, and all three have consequences elsewhere.

Three things worth setting on day one

Name and visuals, because your brand colour flows into the live chat customers see.
Business hours, because every response-time target follows them.
Notifications, because otherwise you will not know a customer is waiting.

Name and visuals

Settings, then Workspace, then Name & visuals holds your workspace identity.

Workspace name: The display name for your workspace.
Workspace logo: Recommended at 256×256 pixels.
Brand colour: Used across your workspace, including the sidebar tint and live chat.
Website: Your site address.
Workspace URL: Your unique identifier, in the form app.gruvi.ai/your-workspace.

The brand colour is not only decorative. It is what customers see in the live chat widget, so set it to your actual brand colour rather than something you like the look of in the sidebar.

Scanning your website

Enter your website address and Gruvi can scan it for your logo and brand colour, rather than making you find both by hand.

Worth doing first. It takes seconds and usually gets close enough that you only adjust rather than assemble.

Business hours

Also under Name & visuals, business hours are when your team is open. Everything that reacts to your hours follows this by default.

Timezone: Used for office hours and timestamps across your workspace.
Weekly schedule: Which days and hours you are open. There is an Always open switch for teams that genuinely are.
Holidays: Days the workspace is closed regardless of the weekly schedule.

Why hours matter more than they look

Two things depend on this setting, and both go wrong quietly if it is inaccurate.

Response-time targets measured on business hours only count time while you are open. Leave yourself marked always open and a question arriving on Friday evening accrues overdue time all weekend, making every Monday look like a failure.
Live chat availability can follow your hours, showing the widget as offline outside them. That is how customers are told the truth rather than left waiting.

Add your public holidays. It takes five minutes once a year and stops a national holiday showing up in your reporting as a day the team ignored everybody.

Notifications

Settings, then Workspace, then Notifications decides where Gruvi reaches you.

The principle is stated on the page and worth knowing: anything you have already read in Gruvi is never sent again. Turning on more channels does not mean being told everything twice.

The notification channels

Inside Gruvi: The notifications panel in Gruvi itself. Always on.
Email: Sent as a digest a few minutes after the event, rather than one message per thing. Always on.
Browser notifications: Work while Gruvi is closed, per device. Shows how many devices are connected.
Telegram: Messages from the Gruvi notifications bot.
Slack: Direct messages from the Gruvi app in your Slack workspace.

Browser notifications are the ones that actually reach somebody who has closed the tab, and they are per-device. Connecting them on a work laptop does nothing for the same person on their phone.

Choosing where to be reached

Pick the place you already watch. That is the whole trick. A notification in an app nobody has open is not a notification.

A team already living in Slack: Connect Slack. Nothing else will get read.
A small team in and out of the inbox: Browser notifications are enough.
Someone who wants a considered catch-up: The email digest.
Somebody on the move: Telegram.

Notifications are personal, so each member chooses their own. The workspace does not decide where an individual gets told. ---

Workspace branding, business hours, and notifications