If you learn one keyboard shortcut in Gruvi, learn this one. The command palette does almost everything, and it does not require you to remember what anything is called.

What the command palette is

A search box that appears over whatever you are doing. Type a few letters of what you want and it offers you the action, the thread, or the page.

It holds every action you can take on the conversation in front of you, every place you can navigate to, and a search across your threads and messages. It is all in one box, under one key.

How to open it

1Press Cmd+K on a Mac, or Ctrl+K on Windows.
2Start typing what you want to do.
3Press Enter on the highlighted result.

With nothing typed it shows the full list, which is a reasonable way to discover what is available. Press Esc to close it without doing anything.

Moving around it

↑ and ↓: Move through the results.
Enter: Run the highlighted one.
Esc: Close without doing anything.

Your hands never leave the keyboard, which is the entire point.

Thread actions

The first group acts on the conversation you have open. Everything here can also be done with the mouse, and most of it has its own shortcut. The palette means you do not have to know which.

Resolve thread, close thread, and mark as spam
Snooze thread
Assign to somebody, or assign to yourself
Add a label
Set priority
Open thread details
Reply, or add an internal note
Attach a file
Block the customer

Two of these are worth knowing live only here and in the shortcut list: Snooze thread, and Block Customer. If you have never found blocking in the interface, this is why.

The second group moves you around rather than changing anything: the next or previous thread, and jumping to the Inbox, Customers, Knowledge Sources, Skills, Insights or Settings.

It is faster than the sidebar for anywhere you visit occasionally, because you do not have to find the icon.

Searching from the palette

The palette is not only actions. Typing searches your threads and your messages too, and results appear grouped under their own headings.

So one box answers three different questions: what do I want to do, where do I want to go, and where was that conversation about the broken zip.

Results are grouped and labelled: a top result, then thread actions, then matching threads, then matching messages. Read the group heading before pressing Enter, so you open a thread rather than performing an action on the one you are in.

Why it beats learning shortcuts

Shortcuts are faster once you know them. The palette is faster than looking something up, and it never requires you to have learned anything in advance.

In practice most people end up using both: the palette for everything, and single keys for the four or five things they do a hundred times a day. The palette is also how you discover which those shortcuts are, since it shows them beside the actions that have one. ---

The command palette